Refund Policy

At FirstAI – AI Learning Center, we are committed to providing high-quality educational experiences. However, we understand that sometimes plans change. Please review our refund policy below:

1. Eligibility for Refund

Refunds may be requested within 7 days of enrollment for any course, provided you have not completed more than 20% of the course content.

2. How to Request a Refund

To request a refund, please send an email to [email protected] with your full name, course name, and reason for the request. Our team will review and respond within 3–5 business days.

3. Non-Refundable Situations

• Requests made after the 7-day window.
• Courses where more than 20% of the content has been accessed.
• Completed courses or certification programs.
• Promotional or discounted course enrollments, unless otherwise stated.

4. Special Considerations

In exceptional circumstances (e.g., technical issues, medical emergencies), we may consider partial or full refunds beyond the standard policy. Please contact us with documentation for review.

5. Contact

If you have any questions about this refund policy, please reach out to us at [email protected].